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Why does my session expire?

Login sessions expire for two reasons.
  • For your security, your ICOPhone session has expired due to inactivity.
  • If you do not accept the cookies set on login or your computer is not configured to accept cookies, your session will expire almost immediately. We use cookies (small pieces of site information) to assist us in user authentication and in saving configuration information. Cookies are required for ICOPhone.
If you see this message immediately after logging in, you should check the following:
  • Check to see that your computer system time is accurate. Cookies are time sensitive and may not work if your computer date is incorrect by a large amount.
  • Make sure that your browser is configured to accept cookies or that you agree to accept cookies during the login process.
  • Turn off any third party programs or control panels that automatically reject cookies.


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